We understand that duplicate charges can be concerning, and we’re here to help you resolve them quickly and smoothly.
Why Did I Get Charged Twice?
Duplicate charges can happen for several reasons:
- Accidental duplicate transactions: You may have clicked the payment button more than once.
- Technical issue: A processing error could have resulted in two charges.
Whatever the cause, we’ll work with you to ensure the duplicate charge is resolved.
How to Request a Refund for the Duplicate Charge
If you’ve noticed a duplicate charge:
- Contact Us ASAP: Submit a support ticket at this link as soon as possible, within 30 days of your original purchase.
- Provide Key Details: Include the email address associated with your purchase, details about the duplicate charge, and any relevant transaction information (such as the last four digits of the card used or a receipt number).
- Refund Process: Once we review your request and confirm the duplicate charge, we’ll issue a refund for the duplicate amount.
What to Expect Next
- Processing Time: Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
- Exchange Rate Variations: Refunds are issued in USD, and the amount refunded will depend on the exchange rate on the day the refund is processed. This may cause minor differences from the original transaction amount.
- Confirmation Email: You’ll receive an email notification once your refund has been issued.
Need Additional Help?
If you have further questions or concerns, don’t hesitate to submit a support ticket. We’re here to make things right! 💜