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Why Was My Transaction or Payment Declined and What Can I Do?

Biddy Tarot Support
  • Updated

If your payment was declined while trying to make a purchase with Biddy Tarot, we understand how frustrating that can be! The good news is that there are a few common reasons why this happens—and simple steps you can take to resolve the issue quickly.

Why Was My Payment Declined?

  1. International Transaction Flagged by Your Bank
    Because Biddy Tarot operates from Australia, some banks may flag international transactions for your protection. This is a safety measure to prevent unauthorized charges but can sometimes block legitimate purchases.

  2. VPN or Ad Blocker Interference
    If you’re using a Virtual Private Network (VPN) or an ad blocker, these tools can interfere with payment processing.

  3. Billing Details Mismatch
    Payments may also be declined if the billing details you entered don’t match the information on file with your bank.

  4. Insufficient Funds or Card Settings
    Ensure you’re using your preferred form of payment and that there are sufficient funds available. Some cards may have restrictions on certain types of transactions.

What Can You Do?

1. Double-Check Your Billing Details

Ensure that the name, billing address, and other details you’ve entered match the information associated with your card. Even small discrepancies can lead to declined payments.

2. Disable VPN or Ad Blocker

Temporarily turn off your VPN or ad blocker and attempt the transaction again.

3. Contact Your Bank or Credit Card Issuer

Reach out to your bank to confirm if the transaction was blocked due to being international.

Request that they allow the charge to go through, and then try your payment again.

4. Try a Different Payment Method

If the issue persists, consider using a different credit card or payment option if available.

Still Having Trouble?

If you’ve tried these steps and your payment is still being declined, we’re here to help!

  • Update Your Payment Information: Use our secure payment platform to update your billing details and allow us to process your payment manually.
  • Schedule a Callback: If you’d feel more comfortable providing your payment details over the phone, click here to schedule a time for us to call you back.

Our team is happy to assist you and ensure your payment is processed smoothly.

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