We want your experience with the Biddy Tarot Deck to be as magical and seamless as possible. If your deck arrives damaged, incomplete, or hasn’t arrived at all, don’t worry—we’re here to help. Below are step-by-step instructions for resolving these issues quickly and effectively.
What Should I Do If My Deck Arrives Damaged or Incomplete?
If your deck arrives with any damage or is missing cards, follow these steps to request a replacement:
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Inspect Your Deck:
- Check for damage to the packaging or cards.
- Verify that all 78 cards and the guidebook are included.
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Document the Issue:
- Take clear photos of the damage or missing items.
- Include the shipping box and label in your photos.
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File a Claim Through MonkProtect:
- Visit MonkProtect and log in with your order details.
- Submit a claim for a damaged or incomplete order.
- Upload the photos and provide a brief description of the issue.
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What Happens Next?
- Claims are typically reviewed and resolved within 3-5 business days.
- If approved, a replacement will be shipped to you at no additional cost.
I Haven’t Received My Deck—What Should I Do?
If your deck hasn’t arrived by the expected delivery date, here’s what to do:
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Check Tracking Details:
- Locate the tracking number from your order confirmation email.
- Use the tracking portal to view updates on your shipment.
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Look for Common Issues:
- Verify the shipping address you provided.
- Check with household members or neighbors to see if the package was delivered to them.
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Allow Extra Time for Delays:
- International orders may take longer due to customs processing.
- Holidays or high-demand periods can cause temporary delays.
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File a Claim for Lost Shipments:
- If your package is marked as delivered but you haven’t received it, or if it’s significantly delayed:
- File a claim through MonkProtect.
- Provide your tracking number and any relevant details.
- If your package is marked as delivered but you haven’t received it, or if it’s significantly delayed:
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Contact Support if Needed:
- If you encounter issues with filing a claim, submit a support ticket, and our team will assist you.
Helpful Tips to Prevent Delivery Issues
- Double-Check Your Address: Ensure your shipping address is accurate when placing your order.
- Monitor Tracking Updates: Stay informed about your shipment’s progress with the tracking link in your confirmation email.
- Residential Addresses Preferred: For international shipments, use a residential address to avoid delays or complications.
We’re Here to Help!
We know how exciting it is to receive your Tarot deck, and we’re committed to ensuring it reaches you in perfect condition. If you have any questions or need additional support, don’t hesitate to submit a support ticket. Your Tarot journey matters to us, and we’re here to make it magical! ✨