We want you to feel inspired and supported by your Tarot deck. However, we have specific policies regarding returns and exchanges for the Biddy Tarot Deck and Everyday Tarot Deck. This article explains what to do if you’d like to request a return, exchange, or refund.
Can I Return or Exchange My Deck?
-
Biddy Tarot Deck (Purchased on the Biddy Tarot Website):
At this time, we do not offer refunds or exchanges for the Biddy Tarot Deck. Once the deck is opened or handled, it cannot be resold due to its personal and spiritual significance. -
Everyday Tarot Deck and Other Purchases:
For the Everyday Tarot Deck or any Tarot decks purchased through a retailer, such as Amazon, please check directly with the retailer regarding their return and refund policies. As these orders are managed independently, we are unable to assist with returns or exchanges for those purchases.
What If I’ve Changed My Mind?
If you’ve had a change of heart or feel the deck isn’t resonating with you:
- For the Biddy Tarot Deck, we encourage you to cleanse the deck and gift it to a friend or someone who would benefit from it.
- For all other decks, contact the retailer where you purchased the product to inquire about their return policies.
Can I Cancel My Order?
Unfortunately, once your order for the Biddy Tarot Deck has been placed, we are unable to cancel it. Our fulfillment process begins immediately to ensure your deck arrives as quickly as possible.
If you no longer want the deck after your order is shipped, we recommend gifting it to someone who will enjoy it. Due to the personal nature of Tarot cards, we do not accept returns or exchanges.
What If My Deck Arrives Damaged or Incomplete?
Biddy Tarot Deck (Purchased from Biddy Tarot Website)
If your Biddy Tarot Deck arrives damaged, incomplete, or with defects, we’re here to help. Follow these steps to ensure a smooth resolution:
-
Document the Issue:
- Take clear photos of the damage or missing items.
- Include images of the shipping box and label, if available.
-
Submit a Claim Through MonkProtect:
- Visit MonkProtect and log in using your order details.
- Upload your photos and provide a brief description of the issue.
-
Resolution Timeline:
- MonkProtect typically reviews and resolves claims within 3–5 business days.
- If your claim is approved, we’ll send a replacement deck at no additional cost.
Everyday Tarot Deck or Purchases from Other Retailers
For the Everyday Tarot Deck or any decks purchased through a retailer like Amazon or other third-party sellers, please contact the retailer directly for assistance. Most retailers have their own policies for handling damaged or incomplete products.
We’re Here to Support You
Your Tarot journey matters to us, and we want to ensure you have the best experience possible. If you have questions or need further assistance with your Biddy Tarot Deck, please don’t hesitate to submit a support ticket. For other decks, reach out directly to the retailer for help. Thank you for choosing Biddy Tarot! 💜