We truly appreciate you being part of the Biddy Tarot community and your dedication to learning Tarot. We know how important it is for your experience to be seamless, and we’re here to ensure everything runs smoothly. If a video isn’t playing, the site is slow, or audio isn’t working, don’t worry—we’ve got you covered! Let’s get things sorted so you can dive back into your Tarot journey. 💜
Step-by-Step Instructions for Troubleshooting
1. Check Your Internet Connection
Ensure your internet speed is strong and stable. You can test your connection by searching "internet speed test" online.
Close unnecessary tabs, apps, or programs that might be using bandwidth (e.g., YouTube, Dropbox, or social media).
2. Clear Your Browser Cache and Cookies
Sometimes saved data in your browser can cause issues. Clear your browser’s cache and cookies to give it a fresh start. 👉 How to clear your cache
3. Disable VPNs or AdBlockers
VPNs, AdBlockers, or other security software can interfere with video playback or site functionality.
- Temporarily disable these tools or whitelist our site in their settings.
- For instructions, search “disable [tool name]” or “how to whitelist a website in [tool name].”
4. Try an Incognito/Private Browser Window
Using a private or incognito window can bypass browser extensions or settings causing the issue.
- To open an incognito window, click the menu in your browser (often three dots or lines in the corner) and select “New Incognito Window” or “New Private Window.”
5. Switch Devices or Browsers
If the issue persists, try accessing the site or video on a different device or browser.
- For example, switch from Chrome to Safari or from a laptop to a phone.
- If it works on another device, the issue might be specific to your original device’s settings.
Extra Tips
- Restart Your Device: A quick restart can resolve many technical hiccups.
- Update Your Browser: Ensure your browser is up-to-date for the best performance.
- Check for Shared Devices: If you share your device, someone else’s security settings might be affecting playback.
Need Extra Help?
If you’ve tried all the steps above and are still experiencing issues, we’re here to help. Submit a ticket through our Support Center, and our team will assist you further.
We appreciate your patience and look forward to resolving this for you! 💜