We strongly recommend that you do not try to advise or counsel the client in this case. (This includes doing the actual Tarot reading). While you may feel called to help another human being in need, it’s best to leave this work to trained professionals to reduce the risk of harm.
If you are a trained professional, keep in mind that the client has contacted you for a Tarot reading, not for a consultation in your other profession, so it may not be appropriate to do the Tarot reading.
We recommend that you decline the Tarot reading or offer an alternative question or topic, while also referring the client to professional help in their local area. Here is a very useful list of international suicide helplines – http://www.suicide.org/international-suicide-hotlines.html
Here is a sample email you could use:
Dear [client name]
I’m deeply concerned that you are having suicidal thoughts/self-harming/at risk/[use the client’s words wherever possible]. I want you to be safe and I want to help you get the support that you need right now.
I understand you’ve asked for a Tarot reading, but realistically, you need more specialized support from a trained professional who can help you through this difficult time.
As you’re located in [country], here is a list of helplines to get you started – [insert country’s helplines]. I strongly recommend you call one of these helplines or seek professional help as soon as possible.
My thoughts are with you and I hope very much that you receive the help you need.
Take care,
[your name]
Please reach out to Team Biddy so that we can keep an eye on the client and provide additional help if needed.