Sharing supporting files like documents, images, or videos is a great way to provide clients with personalized and insightful Tarot readings. Here’s everything you need to know about uploading files, supported formats, and troubleshooting common issues.
Supported File Types
Ensure your files are in one of the supported formats and under 100 MB. The following file types are accepted:
Images.jpg .png .ico .gif .svo .webp
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Documents.zip .rtf .odt .ppt .xls .xlsx .docx .dox
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Audio.mp3 .wav .ogg .wma
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Video.mov .mp4 .wmv .avi .webm .ogg
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How to Upload a File
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Locate the File Upload Tool:
Open the reading request and click on the paperclip icon to attach your file. -
Select Your File:
Drag and drop the file into the designated area, or click the upload icon to select it from your device. -
Confirm the Upload:
Once uploaded, ensure the file appears in the reading request before submitting.
Troubleshooting File Upload Issues
If your file isn’t uploading, here are a few common fixes:
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Check the File Name:
- Avoid special characters or spaces in the file name. Instead, use underscores (e.g.,
ClientName_Reading_440432.pdf
).
- Avoid special characters or spaces in the file name. Instead, use underscores (e.g.,
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Verify the File Size:
- Ensure the file is under 100 MB.
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Use an Alternative Upload Method:
- If the file still won’t upload or the file is too large, use a free file hosting service like Google Drive, Dropbox, Microsoft OneDrive, or YouTube (for videos only, set to Unlisted).
Using File Hosting Services and Shared Links
If you’re using a hosting service, follow these steps:
- Upload your file to the platform (e.g., Google Drive, Dropbox, etc.).
- Set the sharing permissions to “Anyone with the link can view.”
- Copy the link and paste it directly into your Tarot reading submission.
Helpful Links for File Hosting
Need Extra Support?
If you’ve tried these steps and are still unable to upload your file, we’re here to help! Submit a support ticket, and our team will assist you in resolving the issue.