How To Receive Constructive Feedback
One of the main reasons you probably decided to join the FTR was to get constructive feedback in exchange for your time and energy in your Tarot readings. So, make sure you take a few key steps to ensure you get that feedback each time from your free reading Clients. For more on this, check out the Tarot Topic: How to Handle Feedback with a Smile inside the Community!
How Clients Can Give You Feedback
Clients log into the website to access their reading, and they provide feedback there via the message box. They also provide a rating of up to 5 stars.
▷ 1 Star: The reading did not give me any insights into my situation and did not meet my expectations at all.
▷ 2 Stars: The reading did not give me many insights into my situation and did not meet my expectations.
▷ 3 Stars: The reading gave me some insights into my situation but did not fully meet my expectations.
▷ 4 Stars: The reading gave me a good insight into my situation and most of my expectations were met.
▷ 5 Stars: The reading gave me a lot of insight into my situation. My expectations were met and the reading was valuable to me.
How to Get Feedback
At the end (or beginning) of your Tarot reading, request feedback. For example…
Thank you for the opportunity to read for you.
In exchange for the time and energy I have invested in your reading, please let me know your thoughts and feedback on the reading.
Specifically, I would like to know how the reading has helped you and how I can continually improve my Tarot reading skills.
If your Client sends you feedback, but it’s vague (e.g. “It was good”), don’t be afraid to ask for more specific feedback about what you did well and what you can improve.
Here are some points to offer your clients when guiding them in leaving feedback:
▷ What part of the reading resonated with you?
▷ What part of the reading did not resonate with you?
▷ Did your reading feel actionable?
▷ Was the reading presented in a clear and easy-to-understand format?
If you do not receive feedback, send another message a week or a month later to follow up on the reading and again, specifically request feedback.
Dealing with Negative Feedback
Let’s remember, there are times when you are going to get negative feedback. It happens to all of us.
On the one hand, you might get a client who just doesn’t connect with your reading. If this is the case, there are a couple of things you can do:
▷ Offer to clarify any part of the reading that the Client doesn’t understand.
▷ Ask for more detail about the situation to elaborate further on the cards you have drawn.
▷ Suggest that the client comes back to the reading in a week or a month to see if the message resonates.
It’s important to stay objective when receiving feedback.
You may find yourself with a negative Client who tells you that you’re completely wrong and your heart goes out to you! It really does. You have invested your free time into this Tarot reading and unfortunately, your Client has responded in a way that doesn’t align with your generosity.
I suggest saying something like, “I’m disappointed to hear that the reading did not resonate with you. Is there anything in the reading that I can clarify for you?” Thank them for their feedback and then press Send. Resist the temptation to get into a back and forth with the client, and instead clear any negative energy by taking a shower, a break, burning a smudge stick, going for a walk, etc. Then move on. Look back over the readings where your Client gave you glowing feedback, and you’ll be feeling good again in no time.
At the end of the day, you need to decide what feedback you’re going to take on board and what you are going to shrug off. Whilst you need to be open to receiving feedback, good and bad, not all of it is going to be helpful. So, take the most helpful parts of the feedback, and then move on.
Continue to the next section of the FTR Starter Kit:
Dealing With Difficult Clients.
Questions? Email Helpdesk at firstname.lastname@example.org