We’re sorry that your client is not responding to you!
Our advice in this situation is to give the client ample time to respond - generally the full 7 day reading time-frame is sufficient.
If the client still has not responded to you, leave these abandoned readings in your "In Progress" folder.
By doing this, the reading will be automatically canceled after 14 days, and no further action on your part is required.
Of course, if you have any particular questions, please contact us at firstname.lastname@example.org.